Terms and Conditions

We offer:

• Made-to-Order (Supplier-Configurable): Choose from our supplier styles (e.g., fabric, leg finish, cushion options where available). These are not fully custom builds; options depend on each supplier’s program.
• Floor Models (As-Is): Showroom pieces available for immediate purchase; sold as-is (we’ll point out any visible showroom wear).

• Quote validity: Furniture quotes are valid for 30 days from the date issued.
• What affects price: Supplier programs and option choices (fabric grade, leg finish, cushion type) can affect price. If you change options after the order is placed, we’ll confirm any differences before proceeding.
• Currency & taxes: All prices are in CAD and subject to applicable taxes.
• Availability: Supplier pricing and stock can change; we’ll confirm selections and lead time at order.
• What’s included: Unless stated otherwise, quotes do not include delivery/installation for furniture sales (see Delivery & Pickup).

Made-to-Order (Supplier-Configurable)

• Deposit: 50% at the time of order.
• Balance: Due on delivery to you.
• How to pay: We prefer e-transfer to rogersupholsterysalon@gmail.com. We also accept cash, cheques, debit, and credit cards (excluding American Express).
• Delivery fees: Delivery options (including white-glove delivery) are available for an additional cost (see Delivery & Pickup).

Floor Models (As-Is)

• Payment: Payment in full at purchase.
• How to pay: Cash accepted, plus e-transfer, cheques, debit, and credit cards (excluding American Express).
• Delivery fees: Delivery options (including white-glove delivery) are available for an additional cost (see Delivery & Pickup).

Estimated lead time: Made-to-order pieces are typically 4–6 weeks from order placement.

What starts the clock: Lead time begins once your deposit is received and final selections are confirmed.

Updates: Lead times can vary with supplier stock/production schedules. If anything changes, we’ll keep you updated.

Delivery coordination: When your order is ready, we’ll contact you to book a delivery window.

Delivery options (fees apply): Threshold delivery (to the first dry area) and white-glove delivery (room-of-choice placement, assembly if needed, stair carries, packaging removal). Fees depend on location/access.

Scheduling: We’ll contact you to book a delivery window that works with your schedule.

Adult present: An adult must be present for white-glove delivery. For threshold/garage delivery, no one needs to be present if arranged in advance.

Measuring before you order: It’s the customer’s responsibility to confirm fit—please measure doorways, stairwells, elevators, tight turns, and the placement area before placing an order. (A Measuring Guide will be posted on our website; we’re happy to help.)

Access & safety: Please ensure a clear, safe path to the placement area. If access is unusually tight or unsafe, we may pause and discuss next steps before proceeding.

Made-to-Order (Supplier-Configurable)

• Changes after order submission: Once we’ve submitted your order to the supplier, changes may not be possible. If allowed, any price differences, change fees, or new lead times will be confirmed before proceeding.
• Cancellation after order submission: If you cancel after we’ve submitted the order, the deposit is non-refundable.
• Cancellation before order submission: If you cancel before we submit the order, we’ll refund your deposit minus a non-refundable $150 admin fee.
• Returns/exchanges: Made-to-order items are final sale. If there’s a defect covered under the manufacturer’s warranty, we’ll help coordinate the solution.

Floor Models (As-Is)

• Final sale: Floor models are sold as-is and are final sale. We’ll point out any visible showroom wear before purchase.
• Damage at delivery: If there’s any transport-related damage during our delivery, please tell us at delivery so we can document and resolve it.

Supplier discontinuations/availability

• If a selected fabric or option is discontinued before production, we’ll help you choose an alternative. If the alternative affects price or lead time, we’ll confirm before proceeding.

• Manufacturer warranty applies: All furniture sales are covered by the manufacturer’s warranty for your product. Coverage and duration vary by brand/item.
• Our role: If you experience an issue that appears covered, contact us first. We’ll help document the concern and coordinate with the manufacturer.
• What’s typically not covered: Normal wear and tear, fabric pilling/fading, cushion softening/settling, damage from improper cleaning or use, moisture or odors, pet damage, or damage from improper storage/handling.

• Fabrics: Dye-lot and shade variation can occur between swatches and final goods; texture/hand may vary slightly by mill run. Some movement, minor wrinkling, and cushion impressions are expected with use.
• Leather (if applicable): Natural markings and grain variation are inherent to genuine leather.
• Wood & veneers: Expect differences in grain, knots, figure, and color tone. Stain and finish can take differently across boards and parts.
• Foam & cushions: A break-in period is normal. Cushions soften and settle with regular use and may need plumping/rotation to maintain shape.
• Handmade tolerances: Dimensions can vary by small tolerances due to upholstery fill and hand assembly.

• Inspect on delivery: Please take a moment to look over your furniture when it arrives.
• Reporting window: If you notice freight or delivery damage, tell us at delivery if possible and, in any case, report it within 24 hours with photos. We’ll document the issue and coordinate the appropriate remedy with the carrier/manufacturer.
• If you’re not home (threshold/garage deliveries): Please inspect within 48 hours and contact us right away with photos if something’s not right.
• What’s covered: Transit damage or manufacturer defects are handled per the manufacturer’s policies; we’ll help coordinate next steps.

Our quotes are fixed once provided. We carefully assess your piece up front so your quote reflects the expected scope of upholstery. We don’t increase the price if unexpected issues appear during the job; the only time pricing changes is if you change the project requirements after materials have been ordered.

NOTE: Not all wear and tear can—or should—be completely corrected through upholstery. If structural restoration or design changes are needed or requested, we’ll assess these case-by-case and discuss options with you before proceeding. We’ll also make sure you’re fully informed about the internal work we plan to do.

We normally require a 50% deposit on upholstery work at the time of booking; this allows us to purchase fabric and supplies. The balance is due on delivery of the finished piece.

For smaller jobs or when you supply your own fabric, deposit requirements may vary—we’ll let you know if an exception applies.

How to pay: We prefer e-transfer to rogersupholsterysalon@gmail.com. We also accept cash, cheques, and credit cards (excluding American Express).

We’re happy to work with fabric you supply. Before booking, we’ll see and approve the material to ensure it’s suitable for your piece. We’ll also advise how much fabric is required, including any extra needed for patterns, repeats, or matching. This guidance applies both to COM and to fabric ordered through us.

• Quality & suitability: Customer-supplied fabrics can perform differently than trade upholstery fabrics. We can’t guarantee durability, wear, cleanability, colorfastness, or manufacturer defects in COM.
• Inspection & flaws: We check for visible flaws when cutting, but we aren’t responsible for hidden faults, dye-lot variation, or shortages in material provided by the customer.
• Shortage or replacement: If extra yardage is needed (e.g., for pattern matching, to work around flaws, or shortage), the customer provides additional material (COM) and covers any related delays. If we are supplying fabric, we allow for typical pattern matching in our yardage calculations. If you change specifications after materials are ordered, extra fabric costs may apply (we’ll confirm first).
• Care & behavior: Some fabrics relax, stretch, or shrink during upholstery; natural fibers and printed patterns can vary. We place patterns using our best professional judgment.
• Right to decline: If a fabric is unsafe or unsuitable (excess stretch, too fragile, fails basic safety/suitability checks), we may recommend an alternative and will work with you to find the right fabric for the job.

Our upholstery service includes the internal work appropriate to your piece as assessed during quoting. If structural restoration or changes are needed or requested, we’ll evaluate them case-by-case and review recommendations and next steps with you in advance. If any work falls outside our scope, we can suggest suitable specialists and discuss coordination as needed.

We schedule upholstery work in advance, and at busy times we may be booking months ahead. Smaller jobs can sometimes be scheduled earlier alongside larger projects.

Once a project starts, the duration varies by piece and scope—anything from 1–2 days up to several weeks. We’ll give you an estimated start window at booking and confirm timing once materials are in hand and your deposit is received. If supplier shipping or other factors affect scheduling, we’ll keep you updated. 

• Changes after materials are ordered: If you change project requirements after materials have been ordered (e.g., different fabric, added details), any additional material costs will be confirmed before we proceed.
• Cancellation after fabric is ordered: If you cancel after we’ve ordered your fabric, we will charge only for the fabric. We’ll provide the fabric to you if you wish and refund the remaining portion of your deposit.
• Cancellation before materials are ordered: If you cancel before we order materials, your deposit will be refunded in full.
• Supplier issues: If a supplier discontinues or delays your selected fabric, we’ll let you know right away and help you choose an alternative or adjust timing. 

We offer free delivery for most upholstery projects on Salt Spring Island, the Greater Victoria Area, and the Duncan & Nanaimo areas. Smaller orders may not qualify—we’ll confirm at booking. Pickup is available by arrangement.

• Scheduling: We’ll coordinate a convenient window with you. Ferry schedules, traffic, and weather can affect timing—we’ll keep you updated.
• Access & readiness: Please ensure a clear, safe path (remove breakables, secure pets, and let us know about stairs, tight turns, or elevators).
• Photo on delivery: With your consent, we may take a quick photo of the finished piece in your home for our records (and only for marketing if you agree).
• Care in transit: We handle your furniture with professional care. If access is unusually tight or unsafe, we may pause and discuss the best approach before proceeding.
• Doorstep option: If arranged in advance, doorstep/garage pickup or delivery without you present is acceptable.

If a workmanship-related issue arises, we will assess and provide repairs at no charge for up to 5 years from the date of completion. This guarantee does not cover fabric defects or flaws. 

For fabric performance, defects, or care guidance, please refer to the supplier’s websites:

• Ennis Fabrics — https://www.ennisfabrics.com/
• Maxwell Fabrics — https://www.maxwellfabrics.com/
• Common exclusions  normal wear and tear; fading from sunlight/UV; stains, moisture, or odors; pet damage; misuse or improper cleaning; and any issues related to customer-supplied materials.
• Van Gogh Designs — https://www.vangoghdesigns.com/

Common exclusions are normal wear and tear; fading from sunlight/UV; stains, moisture, or odors; pet damage; misuse or improper cleaning; and any issues related to customer-supplied materials.

We can lend sample books and can order larger memo samples if you need a bigger swatch.

Colour & dye lots: Dye lots can vary; a small swatch may not perfectly represent the final roll, and screens may differ from real life.

Pattern repeats & matching: Fabrics with patterns/stripes or large repeats may require additional yardage for matching. This applies to both customer-supplied fabric and fabric ordered through us (we’ll advise yardage before you buy).

Availability: Fabric supply varies. If a fabric isn’t in stock at the supplier, lead time will be longer. Occasionally a chosen fabric is discontinued; if that happens, we’ll help you select an alternative.

• In-shop photos: We often photograph projects while they’re in the shop for documentation and marketing. If used publicly, these photos aren’t linked to personal information (no names, addresses, or identifiable details).
• In-home photos: Upon delivery, we may take a quick photo with your consent. In-home photos are only used for marketing with your express permission.
• Privacy & removal: If you’d prefer we don’t use photos of your piece, just let us know—we’ll honour that. If something’s already posted, we’ll remove it on request.
• People in photos: We don’t publish photos showing people unless we have clear, prior permission.